Sales FAQs

Where are the machines dispatched from?

All machines are dispatched from Cambridge

How long will my machine take to arrive?

We dispatch machines Wednesday–Friday. Once your order has been received and we have confirmed delivery costs, and once payment has been made, we will dispatch your machine. North Island deliveries please allow 4-6 working days. South Island deliveries please allow 5-7 working days.(Please note that your dispatch day doesn’t count as the first day)

Will my machine be delivered on a Saturday?

No not typically. Your machine won’t be delivered on Saturdays as our freight company delivers Monday-Friday only. Individual delivery can be arranged dependent on location. Please contact us for further information.

What are my options for payment? Do you offer any payment plans?

Payment options are Credit Card, Direct Credit. We have partnered with Gilrose Finance. Please click the link here for further details

Can I pick my machine up?

Yes, by arrangement only. If you want to collect your machine, please call us so we can ensure your machine is ready for collection and to arrange a collection time.

How big is the machine? Will it fit in my car?

If you are collecting a machine, we recommend a station wagon or SUV to pick up the machine. Generally, if you have a medium-sized car with seats that fold down you will be okay.

Do I have a warranty on the machine I purchase?

Yes, all machines come with a full warranty. Please refer to the machine information you wish to purchase to see the relevant warranty information.

How do I claim a warranty?

If you have a factory malfunction with your machine please collect the serial number from your machine (located inside the rear main ergometer frame) and contact us so we can help. Please note that it is essential that you have your serial number.

What are the box dimensions of the machine?

Compact Kayak: 149cm (L) x 59cm (H) x 36cm (W)–46kg

Waka/Dragonboat: 2 Boxes: Flywheel–67cm (L) x40cm (H) x58cm (W)–19kg; Frame–176cm (L) x26cm (H) x30cm (W)–21kg

Swimfast:149cm(L)x 59cm(H)x 36cm(W)–46kg

Please refer to the specific ergometer pages for specific dimensions 

How hard are the ergs to assemble?

All machines come with easy-to-follow step by step instructions and tooling required for assembly.

Do I require electrical power for my machine to work?

No, all machines are powered by 2xAA Batteries and do not require power to operate.